Learn more about how RING GROUPS operate on telephone systems in this short video clip.
In only three minutes and forty-eight seconds you’ll be informed about a variety of ring group features that are delivered with any OfficeServ phone system.
From CIRCULAR – where you can arrange to spread the work evenly between people answering inbound calls
to SEQUENTIAL where you define a preferred person to answer that type of question and finally there is the UNCONDITIONAL ring-group where it’s the fastest finger that wins the honour of speaking.
These Ring Groups are a standard facility of all of Samsung’s telephone systems, from the earliest DCS (Compact & Compact-II inclusive) through the iDCS range and then on the current OfficeServ7000 series.
In all of the above it is possible to have non-answering phones automatically being logged out, or not, at your control. WRAP-UP TIME can be programmed so that agents have the time to complete necessary paperwork, or filling in database fields accurately and completely. Their handset will not be ringing during this period.
This video-clip then leads on to the more sophisticated ACD (automatic call distribution) facilities which are again much overlooked, no cost options of the Samsung portfolio.
This is just one of many demonstrations and training sessions posted on YouTube or viewable directly from the Telephone Systems Direct website.
There is a plethora of footage provided including education for your employees in telephone sales technique and the means to improve your telephone etiquette. These will have a very significant, positive effect, on your bottom line by preventing potential purchasers hanging up on your staff prematurely.
This company has invested thousands of hours in creating this educational material that’s freely accessible on its various web sites. It is believed that if you provide targeted information and show that you do care about clients, that you will receive far more enquiries that by using hated cold calling.
Follow the link to discover more about ways to transform your business – and all for less than you thought – from the professionals who are Platinum Partner accredited and has held the trophy for SME Reseller of the Year – as voted on by their clientele!
To contact Telephone-Systems-Direct dial 0800 652 8052.